Over 300,000 policyholders recommend Luko.

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Their opinions on Luko

Find out what people are saying about Luko through the testimonies of real Luko users

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Chen Kaneki (M1)

@getluko is so simple! With one available service, one app, one clear contract.... I already love this home insurance 😊

Romain Grandjean

Transparent, intuitive, automated, competitive. None of these adjectives have ever been used to describe an insurance service. What a revolution, Bravo!

Arthur

Very efficient contract management via chat. It changes the life rather than having to deal by phone or email. Good responsiveness.

Eloïse H.

A very quick response! Even though our problem was not covered by our contract, our contact person gave us recommendations for locksmiths, which was greatly appreciated!

Bastien Autret

I used to not even look at the name of my insurance, I would just pick one up at random and pray that someone would answer the phone.

But with Luko I have the same protection with nice people who know emails...

Then you can call them the Lukooms (confirmed by Anais), and yes there are real people to help you 🙂

Alexandra Durand

I chose Luko because of their attractive rates and then I found a home insurance policy that was just right for me! The customer service they provide is unbelievably responsive, they always listen to us and do their best to answer our questions. I recommend Luko with my eyes closed! With them, no tricks, everything is clear from the start.

Juan M.

My sports bag is stolen, my keys are gone, no copies, I'm stuck outside, it's a disaster but calm down, Luko comes to the rescue! One call, they check my cover and they send me a trusted locksmith in less than an hour, the time to do my shopping and have a coffee next door. Luko takes care of the door opening and that's it, relax. You guys are the best, you made my night! Great service!

Sophie R.

Very satisfied with this insurance. Efficient management of water damage: the rehabilitation work in my bathroom was taken care of by Luko after the report was established, and it was a craftsman from their network who did the work. The communication is fluid and reactive via email or the messaging system of the application.

M. Fady

They are just excellent in every way!

We had a water outage. They handled it quickly and efficiently!

Great job!

Joris D.

Very satisfied! Beyond the attractive price, the support is optimal in case of a claim. Thank you very much to Julie, the manager in charge of my file. She was very responsive in her answers, gave good advice throughout the process and quickly finalized my file. It is reassuring to be well accompanied in this matter. I recommend it!

Charlotte N.

I am very happy with Luko's home insurance for: 1/The positioning of the company: no commitment contract and the money not used to cover claims is donated to associations; 2/The customer relationship: high level of reactivity even on holidays, available and super pleasant team! 3/Services: the website and the app are well done and highly user-friendly! In 2 clicks we can delete and add a beneficiary, all the documents are at our disposal and super easy to access!

Chen Kaneki (M1)

@getluko is so simple! With one available service, one app, one clear contract.... I already love this home insurance 😊

M. Fady

They are just excellent in every way!

We had a water outage. They handled it quickly and efficiently!

Great job!

Alexandra Durand

I chose Luko because of their attractive rates and then I found a home insurance policy that was just right for me! The customer service they provide is unbelievably responsive, they always listen to us and do their best to answer our questions. I recommend Luko with my eyes closed! With them, no tricks, everything is clear from the start.

Arthur

Very efficient contract management via chat. It changes the life rather than having to deal by phone or email. Good responsiveness.

Charlotte N.

I am very happy with Luko's home insurance for: 1/The positioning of the company: no commitment contract and the money not used to cover claims is donated to associations; 2/The customer relationship: high level of reactivity even on holidays, available and super pleasant team! 3/Services: the website and the app are well done and highly user-friendly! In 2 clicks we can delete and add a beneficiary, all the documents are at our disposal and super easy to access!

Sophie R.

Very satisfied with this insurance. Efficient management of water damage: the rehabilitation work in my bathroom was taken care of by Luko after the report was established, and it was a craftsman from their network who did the work. The communication is fluid and reactive via email or the messaging system of the application.

Bastien Autret

I used to not even look at the name of my insurance, I would just pick one up at random and pray that someone would answer the phone.

But with Luko I have the same protection with nice people who know emails...

Then you can call them the Lukooms (confirmed by Anais), and yes there are real people to help you 🙂

Romain Grandjean

Transparent, intuitive, automated, competitive. None of these adjectives have ever been used to describe an insurance service. What a revolution, Bravo!

Joris D.

Very satisfied! Beyond the attractive price, the support is optimal in case of a claim. Thank you very much to Julie, the manager in charge of my file. She was very responsive in her answers, gave good advice throughout the process and quickly finalized my file. It is reassuring to be well accompanied in this matter. I recommend it!

Juan M.

My sports bag is stolen, my keys are gone, no copies, I'm stuck outside, it's a disaster but calm down, Luko comes to the rescue! One call, they check my cover and they send me a trusted locksmith in less than an hour, the time to do my shopping and have a coffee next door. Luko takes care of the door opening and that's it, relax. You guys are the best, you made my night! Great service!

Eloïse H.

A very quick response! Even though our problem was not covered by our contract, our contact person gave us recommendations for locksmiths, which was greatly appreciated!

Chen Kaneki (M1)

@getluko is so simple! With one available service, one app, one clear contract.... I already love this home insurance 😊

Bastien Autret

I used to not even look at the name of my insurance, I would just pick one up at random and pray that someone would answer the phone.

But with Luko I have the same protection with nice people who know emails...

Then you can call them the Lukooms (confirmed by Anais), and yes there are real people to help you 🙂

M. Fady

They are just excellent in every way!

We had a water outage. They handled it quickly and efficiently!

Great job!

Romain Grandjean

Transparent, intuitive, automated, competitive. None of these adjectives have ever been used to describe an insurance service. What a revolution, Bravo!

Alexandra Durand

I chose Luko because of their attractive rates and then I found a home insurance policy that was just right for me! The customer service they provide is unbelievably responsive, they always listen to us and do their best to answer our questions. I recommend Luko with my eyes closed! With them, no tricks, everything is clear from the start.

Joris D.

Very satisfied! Beyond the attractive price, the support is optimal in case of a claim. Thank you very much to Julie, the manager in charge of my file. She was very responsive in her answers, gave good advice throughout the process and quickly finalized my file. It is reassuring to be well accompanied in this matter. I recommend it!

Arthur

Very efficient contract management via chat. It changes the life rather than having to deal by phone or email. Good responsiveness.

Juan M.

My sports bag is stolen, my keys are gone, no copies, I'm stuck outside, it's a disaster but calm down, Luko comes to the rescue! One call, they check my cover and they send me a trusted locksmith in less than an hour, the time to do my shopping and have a coffee next door. Luko takes care of the door opening and that's it, relax. You guys are the best, you made my night! Great service!

Charlotte N.

I am very happy with Luko's home insurance for: 1/The positioning of the company: no commitment contract and the money not used to cover claims is donated to associations; 2/The customer relationship: high level of reactivity even on holidays, available and super pleasant team! 3/Services: the website and the app are well done and highly user-friendly! In 2 clicks we can delete and add a beneficiary, all the documents are at our disposal and super easy to access!

Eloïse H.

A very quick response! Even though our problem was not covered by our contract, our contact person gave us recommendations for locksmiths, which was greatly appreciated!

Sophie R.

Very satisfied with this insurance. Efficient management of water damage: the rehabilitation work in my bathroom was taken care of by Luko after the report was established, and it was a craftsman from their network who did the work. The communication is fluid and reactive via email or the messaging system of the application.

Luko in the news

They talk about the insurance revolution in France: read what newspapers have to say about Luko.

Les Echos logo

"No more paperwork, no more endless calls to your insurance company and no more checks sent three weeks later. Luko Neo-Insurance wants to dust off the outdated world of insurance."

Read article
Les Echos logo

"No more paperwork, no more endless calls to your insurance company and no more checks sent three weeks later. Luko Neo-Insurance wants to dust off the outdated world of insurance."

Read article

Frequently asked questions

We answer your FAQ's

How long does it take to cancel my old insurance ?

For you ? Five minutes, top.

All you have to do is subscribe your Luko contract, ask for a termination and we will take care of canceling your old contract for you.

Why should I trust Luko?

Don't you worry ! We cover our back to cover yours

We are endorsed by the most robust partners, with over 150 years of experience in insurance:

Munich Re (Great Lakes) : first reinsurer in the world

Swiss Re : the second biggest reinsurer in the world

👉 Your contracts are safe with them: if we encounter any problem, they will be there to keep insuring you.

What is the 'Giveback' by Luko?

Giveback is the certainty that your money is being used wisely 🧘‍♂️

Let us explain what usually happens with other insurance companies:

Traditional insurers collect contributions each year from a large community of people to reimburse the few unlucky people who will suffer a loss during the year. Since it is impossible to predict how much money...

You can count on us

We're here every day, ready to help whenever you need us

Our average answering time on the chat? 2 minutes. Tops. Impressive, right?

Want to test Luko? You've nothing to lose

At Luko, you can join and then terminate whenever you want: our contracts are 100% non binding with absolutely notice period.