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Legal Notice

When using the website https://de.luko.eu/ (hereinafter referred to as the "Website"), the General Terms of Use, the Privacy Policy and the Cookie Policy apply. 

Responsible

Luko Insurance AG

c/o WeWork

Neue Schönhauser Str. 3-5, 10178 Berlin, Germany

kontakt@luko.eu

Management Board: Nigel Jankelson (Chairman), Marie-Ange Anselme-Ferrand

Handelsregister Amtsgericht Charlottenburg (Berlin), HRB 188013 B

VAT-ID (USt-IdNr): DE308805044

Supervisory authority: Bundesanstalt für Finanzdienstleistungsaufsicht, Bonn (www.bafin.de)

Website hosting

The website https://de.luko.eu/ and the services of Luko are hosted 

  • in data centres in Europe (Ireland and Germany) by Amazon Web Services (AWS). Amazon Web Services Inc. 410 Terry Avenue North Seattle, WA 98109-5210, USA https://aws.amazon.com/
  • on the servers of Webflow, Inc. 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA https://webflow.com/

Processing of personal data

Personal data collected through this website will be processed in accordance with the provisions of the EU Data Protection Regulation ("GDPR") and relevant national data protection legislation.  

Details of how Luko processes your personal data and your rights in this regard can be found in our Privacy Notice.

Contact

We are available for all questions as follows:

  • Chat: https://de.luko.eu/ 
  • E-mail: kontakt@luko.eu
  • Address: Luko Insurance AG, c/o WeWork, Neue Schönhauser Str. 3-5, 10178 Berlin, Germany.

Complaints

We always endeavour to deal with all matters to your complete satisfaction. Nevertheless, it may happen in individual cases that you have reason to complain. In such cases, you can contact the following offices (this does not affect your right to take legal action):

  1. It would be easier if you file your complaint under this Form . The matter is forwarded directly to the Appeals Department.
  2. Per E-Mail to: de_complaints@getluko.com
  3. Per Post to the following address:

Luko Insurance AG

Dptm.: Complaints

c/o WeWork

Neue Schönhauser Str. 3-5

10178 Berlin

To the insurer's supervisory authority

Federal Financial Supervisory Authority (BaFin) Insurance Division

Graurheindorfer Straße 108, 53117 Bonn, Germany

E-mail: poststelle@bafin.de; Tel.: 0228 4108-0; Fax: 0228 4108-1550.

To the ombudsman 

Versicherungsombudsmann e. V. P.O. Box 08 06 32, 10006 Berlin

E-mail: beschwerde@versicherungsombudsmann.de, Tel.: 0800 3696000*),

Fax: 0800 3699000*)

*free of charge from German telephone networks.

Online dispute resolution of the European Union

Consumer information in accordance with EU Regulation 524/2013 and Consumer Dispute Resolution Act: Please note the online dispute resolution platform provided by the European Commission: https://ec.europa.eu/consumers/odr/.

Your complaint will then be forwarded to the Versicherungsombudsmann e.V. via the platform for out-of-court online dispute resolution.